CHANGING OR CANCELLING ORDERS:

Once you submit your order, our team begins diligently working to get it to you as quickly as possible. Because of this, we can only accept changes or cancellations within 24 hours of your original purchase date only if your order has not been marked as fulfilled by our warehouse.

If you would like to add merchandise to your order, please be aware that you will need to pay an invoice for the additional product price and for the incremental shipping cost.
If you are removing merchandise from your order, we will refund you the full amount of what you originally paid for the product, but we can not refund you for the reduction in shipping cost.
If you would like to make any changes to your order, please email us at [email protected] as soon as possible so we can try to accommodate your change or cancellation request. We're here to help 9am-4pm (GMT+2)  Monday - Friday.

RETURNS/REFUNDS:

While we're confident that you'll love your Sabat products, we understand that things don't always work out! In an effort to support you, we have a 5-day satisfaction guarantee for all items purchased on our website.
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected] . Please note that returns will need to be sent to the following address: Al ein street,  Ghazieh, Saida, south Lebanon

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please email us at [email protected] with your order number and your reasoning/feedback for why you were not satisfied with our products within 5 days after delivery. We will answer your inquiry as soon as possible in order to assist you.

You can always contact us for any return question at [email protected]

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Final sale items or gift cards.
Items outside our 5-day satisfaction guarantee
Custom products
Items not purchased through sabat.io
International orders
 Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]

PLEASE NOTE: For all returns, your original shipping costs will not be refunded.